Bt why is my internet so slow

Since BT usually updates your router during nighttime, turning it off will lead to a slower and unstable connection because you miss the important updates. Prioritize getting powerful anti-virus protection for your computer since sometimes, they also affect the speed of your web connection. You could also update your driver to cope up with the updated system for your internet. Comparing broadband deals from BT can be an easy way to increase your speed, and you won't have to pay any contract breakage fee as you'll be upgrading.

Facebook facebook Twitter twitter Reddit reddit Comment. Joen Coronel , Tech Times 06 April , am. Photo : Screenshot from BT. Do not reproduce without permission.

Subscribe to Tech Times! We'll always try to improve your line speed. If the cause of the problem is outside our control, we'll explain the possible causes and give you advice on how to improve things.

If the fault is within our control and we are unable to resolve, you may be entitled to cancel your broadband contract without paying a charge for ending it early. Ask the BT Community. Contact us. I'm not getting the expected Stay Fast Guarantee or minimum broadband speed.

Minimum Guaranteed Access Line Speed The broadband line speed you can get will vary depending on a number of factors. You can cancel your service if you meet the following conditions: You must report the fault within the first 90 days of your contract start date We won't accept speed faults within the first 10 days initial stabilisation period You must complete all checks within your home as requested by our helpdesk advisors You must accept at least one engineer visit if your line speed is below the Minimum Guaranteed Access Line Speed We're allowed up to 28 days to resolve the fault You'll be able to cancel your contract without penalty if BT is still unable to improve the speed to above your Minimum Guaranteed Access Line Speed The Minimum Guaranteed Access Line Speed relates to line speed only, not to download speeds We signed up to the Ofcom Voluntary Code of Practice: Broadband Speeds.

Just log on to our Repair Centre where you will find ways on how to be able to identify, report, fix or track your fault, online. Virgin Media — 7. O2 Be Broadband — 5. Sky Broadband — 3. TalkTalk — 3. Tiscali — 2. PlusNet — 2. Eclipse Internet — 2. Orange — 2. AOL — 2. O2 Be Broadband — 0. Virgin Media — 0. You can unsubscribe at any time. More info. BT customers have been complaining that their internet speeds are not up to scratch.

However, it appears there's a simple explanation Understandably, this has left some believing the internet being pumped into their homes isn't performing as well as it should. However, that isn't actually the case.